Kennedy Krieger’s Patient Financial Services Department works closely with you and your insurance company to make the financial aspects of your family member’s care clear, and to ensure a smooth billing process. If you do not have insurance, if Kennedy Krieger is not in network with your insurance, or if services are not covered, payment is expected at the time of your visit. For your convenience, we accept cash, checks, and most major credit cards.
Some insurance companies require specific protocols for referrals. Referrals may be faxed in advance to the Care Management Office at 443-923-7405. The referral must identify Kennedy Krieger Institute as the service provider. All HMO or MCO patients must bring a referral with authorization from a primary care physician. HMO or MCO patients who arrive without a referral will be asked to sign a waiver and pay for the visit at the time of services.
If you have specific questions about insurance or referrals, please contact the Care Management Office at 443-923-7400 or toll-free at 800-873-3377.
You may receive two bills for each appointment— one from the physicians and one from the hospital. If you have any questions, please contact the Billing and Patient Accounting Office at 443-923-1870.