For our customers' convenience, the Genetics Laboratories at Kennedy Krieger Institute offers two forms of payment for services rendered.
Referring clinics, hospitals, labs, and/or physicians may establish institution accounts with convenient monthly invoicing and payment options.
The Genetic Laboratories at Kennedy Krieger Institute accepts checks made payable to Kennedy Krieger Institute, money orders, and approved credit card payments, as well as wire transfers. If you do not have an institution account, all of your orders must be accompanied by a form of prepayment. Please contact our billing office with any questions.
Credit Card Payments
Approved credit card payments (AMEX, Discover, MasterCard, or Visa) are accepted. The card type, cardholder name and signature, credit card account number, expiration date, security code, and a postal or e-mail address must be provided.
Payments can be made via wire transfer from your bank. This service is particularly useful for our international customers. The bank identification information can be obtained by calling or emailing our business office at (443) 923-2788 or firstname.lastname@example.org.
Private Insurance and Medicare/Medicaid
The Genetics Laboratories at Kennedy Krieger Institute do not accept private insurance or Medicare/Medicaid payments. We apologize for any inconvenience this may cause our customers.
In general, orders must be cancelled before 5:00 p.m. (Eastern Time) the next business day after the sample is received. Cancellation orders received after that time cannot be honored. Tests will be performed, charged, and reports issued. This includes tests cancelled for billing (financial responsibility) issues. For cancellation of Biochemical Genetics tests, please inquire about policy at (443) 923-2782.
Tests that do not meet financial responsibility criteria will be put on hold 48 hours after the sample is received. Once financial criteria are met, the test will be reaccessioned and processed. If financial responsibility is not established, the test will be cancelled. Financial responsibility includes, but is not limited to:
- Self-Pay samples without payment
- Financially abandoned samples
Please call Client Services at (443) 923-2788 or (443) 923-2782 to initiate cancellation and/or revision requests. A Test Cancellation Form will be faxed to your institution for an authorized signature. Upon completion, please fax form to (443) 923-2755.