Patient Billing Information

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We know how complicated the billing process can be and want to help you understand how we handle billing and payment at Kennedy Krieger Institute.

Admission

We ask you to provide your insurance information prior to receiving services at Kennedy Krieger Institute. If Kennedy Krieger has a contract with your insurer, we will verify your benefits, obtain authorizations and inform you of services not covered by your insurance plan. Remember that you will be responsible for any balance due after your insurance has paid, including co-payments, deductibles and co-insurance amounts.

An authorization from your insurance company is not a guarantee of payment. We recommend that you contact your insurance company before any visit to learn what services your plan covers and whether you will be responsible for any part of the payment.

If your insurance company does not have a contract with Kennedy Krieger, we will provide you with an estimate of the cost of services that you will be required to pay at the time of service.

Billing

Charges are generated for the services you receive. For outpatient services, providers utilize a "charge ticket" -- a checklist of each service provided, along with the relevant diagnosis. You may request a copy of the charge ticket when you check out from the clinic. If Kennedy Krieger is contracted with your insurance company, we will submit valid health insurance claims directly to your primary payer and, if appropriate, your secondary insurance payer. You will only be billed for outstanding balances not paid by your insurance company. In some instances, we may notify you and ask that you contact your insurance company on our behalf.

Types of Bills

You may receive separate bills for hospital and physician services. The following is a list of the types of bills a patient might receive:

1. Inpatient Hospital Bill: The inpatient hospital bill covers the period from the admission date through the discharge date. A separate bill is generated for each separate admission. Kennedy Krieger Institute has a comprehensive daily rate that includes all room charges, as well as most services provided by our interdisciplinary team. However, there might be a separate bill for some laboratory and radiology tests.
2. Outpatient Hospital Bill: The outpatient hospital bill covers the use of the facility, therapy visits, and any tests or procedures performed at the time of your visit.
3. Physician or Professional Bill: A physician or professional bill covers professional services rendered both to outpatients and to inpatients. This bill will be provided by Kennedy Krieger Associates, Inc.

Payment Responsibility

It is our policy to collect all amounts owed in advance of providing services. We accept the following forms of payment:

• Cash
• Personal checks
• Money orders
• Credit cards (VISA, MasterCard, American Express and Discover)

Mail payments to:
Kennedy Krieger Institute
PO Box 198728
Atlanta, GA 30384-8728

Online Bill Pay:

We offer patients and their families the option to pay their bill(s) through one online transaction using our secure payment portal. We accept Visa, MasterCard, Discover, American Express, and electronic withdrawal from a checking or savings account. To learn more about this service, or to pay your bill(s) online, please visit our Online Bill Pay web page.

Payment Plans

We offer payment plans to assist you in managing your health care expenses outside those covered by your insurance. To set up a payment plan, please contact our patient accounting office at (443) 923-1870 or toll free at (877) 599-1597.

Customer Service

If you have any questions regarding your bill, please contact the office of billing and patient accounting by phone at (443) 923-1870 or toll free at (877) 599-1597, Monday through Friday from 9:00 a.m. - 4:00 p.m, or by email at BillingInquiries@kennedykrieger.org.

You may obtain information about, or apply for, Maryland Medical Assistance by calling your local Department of Social Services at (800) 332-6347; TTY: (800) 925-4434 or visiting the Maryland Department of Human Resources online at www.dhr.state.md.us.

Financial Assistance

Kennedy Krieger Institute is committed to providing quality and affordable health care regardless of ability to pay. You may be entitled to receive financial assistance for the cost of medically necessary services rendered at Kennedy Krieger if you have limited income, no health insurance coverage or limited coverage. To qualify for financial assistance, you must be a U.S. citizen or a permanent resident living in the United States for a minimum of one year.

Kennedy Krieger offers several programs to assist patients who are experiencing difficulty paying their hospital bills. Kennedy Krieger complies with Maryland’s legal requirement to provide financial assistance based on income level and family size. Our customer service representatives are available to assist you with the application process at (443) 923-1841. Kennedy Krieger has also developed a Hospital Information Sheet that further describes Kennedy Krieger's financial assistance policy. This document can also be accessed through the Kennedy Krieger website at Financial Assistance Policy Information Sheet.