Important Information and Policies

Our Culture of Care

Kennedy Krieger Institute recognizes and respects the rights of patients and their families and treats them with courtesy and dignity. Care is provided in a manner that preserves cultural, psychosocial, spiritual and personal values, beliefs, and preferences. We encourage patients and families to become active partners in their care by asking questions, requesting resources, and advocating for the services and support they need.

Equal Opportunity Provider

Kennedy Krieger Institute provides care and services on a nondiscretionary basis. Our Institute’s mission is aligned with and supports the provisions within Title VI of the 1964 Civil Rights Act, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975 and the Hill Burton Act.

These acts prohibit discrimination on the basis of race, color, sex, national origin, age and disability. This institute’s nondiscrimination position applies to admissions, provisions of services, assignment of services, granting of privileges, accommodations, and the equal opportunity to participate in programs and services

Equal Opportunity Employer

Kennedy Krieger is an Equal Employment Opportunity (EEO) employer.  It is the policy of the Institute to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, protected veteran or disabled status.

Accreditation, Licensure and Certification

Kennedy Krieger Institute complies with standards, regulations and guidelines of accreditation organizations and regulatory agencies such as:

  • The Joint Commission (TJC)
  • Commission on Accreditation of Rehabilitation Facilities (CARF)
  • Maryland Department of Health and Mental Hygiene (DHMH)
  • Maryland State Department of Education (MSDE)
  • US Department of Health and Human Services (HHS)

Corporate Integrity

The Corporate Integrity Program has been developed to ensure the provision of quality health care services, health professional training, research and special education services while in compliance with all applicable laws, regulations and standards. Specifically, the program is designed to establish a culture that promotes prevention, detection and resolution of instances of conduct that do not conform to these laws, regulations and standards across business areas.

Service Excellence Program

Kennedy Krieger Institute staff and volunteers are dedicated to providing excellent service to the families we serve and to our employees. We will promote a respectful, responsive and caring attitude toward all. And acknowledge their uniqueness by demonstrating respect for their abilities, preferences, and ethnic and cultural diversity. We will strive to meet every individual’s needs in a welcoming and supportive environment.

The Service Excellence Program is comprised of the following four committees: (1) Employee Recognition, (2) Communication, (3) Sensitivity, Customer Service and Professionalism and (4) Service Excellence Training.

Other Important Information